Our Team
Products
What products do you mainly supply?
We mainly supply stylus pens for iPad, iPhone, Android tablets, Huawei, Xiaomi, and other touchscreen devices. We also offer related 3C accessories for mobile and tablet use.
Are your stylus pens active or passive?
We offer both. Active stylus pens support functions like palm rejection, tilt sensor, Bluetooth, and wireless charging. Passive stylus pens are simpler, no pairing or charging needed, and work on most touchscreen devices.
Which devices are your pens compatible with?
Our pens work with most touchscreen devices, including iPad, iPhone, Android tablets and phones, Huawei, Xiaomi, and Samsung. If you need compatibility with a specific model, let us know and we’ll confirm.
Do you support OEM or custom branding?
Yes. We support OEM projects, including custom logo, packaging, Bluetooth name, and product color. Just share your requirements and we’ll confirm what’s possible.
Can I get a sample before ordering?
Yes. We support sample orders so you can test the quality first. Sample cost and shipping can be discussed, and the sample fee is usually deductible from your first bulk order.
How long is the lead time?
For stock items, we usually ship within a few days after payment. For OEM or custom orders, lead time depends on the model and quantity, usually around 15–30 days. We’ll confirm before you order.
Do you provide warranty or after-sales support?
Yes. We provide after-sales support for quality issues. If there’s a problem with your order, contact us with photos or videos, and we’ll work out a solution.
Can you ship to my country?
Yes. We ship worldwide and support both express and sea freight. If you have a forwarder in China, we can deliver to their warehouse. If not, we can arrange shipping for you.
Do you offer neutral packaging?
Yes. We offer neutral packaging for clients who want to sell under their own brand or without brand markings. Custom packaging is also available.
Order
How do I place an order?
Send us the model, quantity, and any customization requirements. We’ll confirm availability, send you a PI (Proforma Invoice), and start production or packing once payment is received.
What payment methods do you accept?
We accept PayPal, bank transfer (T/T), and other methods depending on your location. For local bank payment, we can provide a local account in some markets.
What are your payment terms?
For most orders, we require a deposit before production and the balance before shipment. For small trial orders, full payment upfront may be required. Terms can be discussed for repeat clients.
How long does production take?
For stock items, we usually ship within a few days after payment. For OEM or custom orders, production usually takes around 15–30 days, depending on the model and quantity.
Can I mix different products in one order?
Yes. We support mixed orders and LCL shipments, so you can combine different models in one shipment. MOQ is per item.
Do you provide a PI before payment?
Yes. We send a PI with all order details, including model, quantity, price, payment terms, and estimated delivery time. Please check and confirm before paying.
Who pays the shipping cost?
Shipping cost is usually paid by the buyer. We’ll quote the freight before shipping, and you can decide which method works best for you.
How do you ship the goods?
We ship by express (DHL, FedEx, UPS) for small orders, and by sea or air freight for larger orders. If you have a forwarder in China, we can deliver to their warehouse.
Will I get tracking information?
Yes. Once the goods are shipped, we’ll send you the tracking number or BL details, and keep you updated on the delivery status.
What if there's a problem with my order?
Contact us with photos or videos as soon as you receive the goods. We’ll check with the factory and work out a solution, such as replacement or compensation, depending on the issue.
Can I cancel or change my order?
We’ll keep you informed of any delays and work with the shipping company to resolve them. If the delay is caused by us, we’ll take responsibility and find a solution.
What if the goods are delayed?
If production hasn’t started, we can usually adjust or cancel. Once production or packing has begun, changes may not be possible. Contact us as early as you can.
Can I arrange my own shipping?
Yes. If you prefer to use your own forwarder or shipping account, just let us know and we’ll coordinate with them.
